1. Overview & Commitment
Our pledge to privacy and transparency
This Privacy Policy outlines how Swift-Ride-taxis collects, stores, processes, and protects your personal information when you use our website, mobile interface, or customer support services.
2. Information We Collect
Data required to process your transfer bookings
When you book an airport transfer or interact with Swift-Ride-taxis, we collect:
- Contact Details: Full Name, Email Address, Phone Number, and Country Code.
- Trip Particulars: Pickup Location, Drop-off Destination, Flight Number, Date & Pickup Time.
- Payment Tokens: Encrypted payment transaction IDs processed securely via PCI-DSS compliant Stripe gateways.
- Technical Diagnostics: IP address, device type, browser settings, and location markers for fraud prevention.
3. How We Use Your Data
Fulfilling your journey and service excellence
Your data is processed solely for legitimate operational needs:
- To dispatch licensed drivers and send live SMS/Email journey updates.
- To calculate fixed pricing, process driver payouts, and issue invoices.
- To provide 24/7 customer support and flight status monitoring.
- To comply with TfL / UK local authority licensing and audit obligations.
4. Data Sharing & Drivers
Strict access controls with licensed partners
We share minimal essential trip details (pickup address, flight number, passenger name, and contact number) strictly with the assigned licensed operator and chauffeur for your specific booking.
We never sell, rent, or trade your personal information to third-party marketing companies.
5. Cookies & Tracking Technologies
Enhancing your online booking experience
Swift-Ride-taxis uses essential cookies for form persistence, session security, and aggregate performance analytics. You can adjust your browser cookie settings at any time.
6. Bank-Grade Security Standards
Safeguarding your information against unauthorized access
We enforce 256-bit SSL encryption across our entire platform. Payment information is handled through PCI-DSS Level 1 certified processors, meaning your raw card number is never stored on our servers.
7. Your GDPR Rights
Full control over your personal data
Under UK data protection laws, you possess the right to:
- Request a copy of the personal data we hold about you.
- Request correction of inaccurate information.
- Request erasure ("Right to be forgotten") of non-statutory data.
- Withdraw consent for optional communications at any time.
8. Contact Data Protection Officer
Get in touch regarding your privacy
For any privacy inquiries or GDPR data requests, please reach out to our Data Protection Officer:
Data Protection Officer — Swift-Ride-taxis
Email: support@swiftridetaxis.co.uk | 24/7 Dedicated Support